Frequently Asked Questions About Our Service

As a Social Worker, I am not qualified to diagnose ADHD. My role is to offer support, guidance, and strategies that are specifically tailored to your needs and goals.

If you suspect you have ADHD, I encourage you to seek an assessment from a qualified healthcare professional, such as a psychiatrist or psychologist. 

Depending on your location and the type of support you require, I may also be able to help you find alternative services for diagnosis and assessment.  Please contact us if you need any assistance. 

No. Unfortunately at this point in time, we only offer Adult ADHD support.

Absolutely! We know that within Australia (and many other Western cultures) the way health system is structured means that formal diagnosis inaccessible for many. 

This means that unfortunately formal diagnosis is a privilege reserved for those who have the financial resources for the ongoing assessments, medication, appointment fees, and the executive functioning skills to manage the process effectively.

At The ADHD Social Worker, we acknowledge these obstacles and offer support services that validates individuals' experiences, whether diagnosed or self-identified. Our goal is to empower and uplift all individuals who seek support in navigating the complexities of ADHD, not make it harder to get support.

In order to practice within a neuroaffirming framework, we offer the following:

• Flexible communication methods and session durations for tailored support.
• Regular check-ins between sessions to provide accountability.
• Summary sheets after each session to reinforce key takeaways.
• Customised, research-backed resources that are tried, tested, and tailored for each individual.
• A unique blend of professional expertise and lived experience to ensure truly effective support.

Upon the initial consultation session we will discuss which options works best for you. 

We encourage you to please let us know if you require any specific accommodations to engage in our sessions, and we will do our best to meet the request. 

 As a neurodivergent practitioner, I recognise the importance of providing culturally safe, inclusive, and affirming support to every individual, particularly those from historically excluded communities. I am a white, cisgender woman, and while I am part of the neurodivergent community, I acknowledge the privileges I hold due to my racial and class background, gender identity, and the societal structures that afford me relative safety within these identities.

Commitment to Cultural Safety and Inclusivity
I actively strive to address my own privileges by educating myself on how these intersect with the unique experiences of equity-deserving individuals, such as those who are racialised, LGBTQIA+, disabled, or from diverse socio-economic backgrounds. I am committed to creating a practice environment that acknowledges and respects the systemic barriers and challenges faced by individuals from these communities. I approach each interaction with cultural humility, recognising that every person is the expert in their own life and experience.

Gender-Affirming Practice
In my practice, I firmly affirm and support gender diversity, recognising and respecting that all identities are valid and fully deserving of inclusive, affirming support. My goal is to foster a space where individuals feel safe, seen, and respected in their identities without the need to justify or explain themselves. I make it a priority to use affirming language, including correct pronouns, and to understand how each person's identity may impact their mental health and support needs.

Pronouns
My pronouns are she/her, and I strive to ensure that this information is clearly communicated so clients know how I identify. I am always open to feedback on how to improve the inclusivity and safety of my practice for all individuals.

I hope this reflection provides clarity and reassurance of my dedication to inclusive, respectful, and affirming support.

Rescheduling Policy

• Where possible requests to reschedule will be accommodated up to 24 hours before the session time.
• We understand that there may be times where you may not be able to attend on short notice so any request to reschedule within 24 hours will be met on a case by case basis. 

Cancellation Policy

• Where possible we recommend you reschedule.
• Clients cancelling on the day or failing to attend their appointment will be required to pay the full fee for the session.

 Fees are due at the conclusion of each session and will be automatically processed using the credit or debit card you provide via Halaxy, our secure client management platform. Halaxy applies a processing surcharge of 1.90% + $1.00 for all transactions and adheres to stringent security standards to safeguard your data.

Upon booking, you will receive an intake form from Halaxy that must be completed before your first appointment. This form includes a section to enter your credit card details for payment processing.

Please note:

• Standard session fees are:
  • Initial Consultation: 90 minutes at $180.00
  • Regular Follow-Up Session: 50 minutes at $150.00
  • Extended Session: 75 minutes at $200.00
  • Short Check-In Session: 30 minutes at $90.00

• Cancellation and Rescheduling Policy:
  • Rescheduling requests made at least 24 hours before the session will be accommodated where possible. Requests within 24 hours will be considered on a case-by-case basis.
  • Clients who cancel on the day of the appointment or do not attend will be charged the full session fee.

• Sliding Scale Fees: Limited spots for sliding scale or concession fees are available depending on individual circumstances. Please discuss this with us prior to booking if applicable to you.

We understand that it is important to find the right support and we know first hand what is it like being locked in a contract when you have changed your mind. 

We offer a 15 min fee & obligation-free chat for you to ask any questions you may have about our services before working with us. This can be booked here.

Unfortunately we do not refund for any services provided by The ADHD Social Worker. 

The ADHD Social Worker  will keep all information shared and communicated by you before, during and after sessions private and confidential unless:

• There is a serious concern for your or someone else’s safety, particularly if a child is at risk of serious harm
• If there is a legal obligation relating to your involvement in, or knowledge of, a serious crime, 
• if there is a court order requesting information about you.
• If you request for me to provide information to a third party.

The ADHD Social Worker will keep all records and notes pertaining to any sessions attended by you in a secure location, to which only authorised personnel have access. 

The ADHD Social Worker cannot and is under no obligation to ensure that any other person attending a group session maintains confidentiality of information shared by you during a group session and The ADHD Social Worker is under no circumstances liable to you in any way whatsoever for any sharing (howsoever it occurs) of your information by another group session attendee.

A privacy policy is a legal document that outlines how an organization collects, uses, and safeguards personal information, providing transparency to users about data practices and ensuring compliance with privacy regulations. You can find our privacy policy here or by accessing the policy at the footer of the website. 

Should you have concerns about how we handle the privacy of your personal information, kindly reach out to us via  the details in our contact page.  All complaints will be thoroughly reviewed and we may request additional information for clarification. 

If we agree that your complaint is well founded, we will work collaboratively with you to implement suitable measures to address the issue. If, however, you are not satisfied with the resolution, you retain the option to escalate the matter to the Office of the Australian Information Commissioner. 

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